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Roads Scholar Program Optional Course

Communications I

This workshop focuses on the proper procedures for a variety of forms of communication.  Topics include: interacting with elected officials; the press: friend or foe? - it's up to you! hearing what citizens say; responding in writing to requests; public speaking: putting your best foot forward; and telephone skills: your first contact.

Dates & Locations

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Agenda

This session is from 8:30 am to 4:00 pm.
Registration begins at 8:00 am.

 

Topics

  • Introductions - Overview of What Communication Involves Ideas of Communication Skills
  • Break
  • Two-Way Communication
  • Communicator Style Analysis with Group Activity
  • Lunch
  • Active Listening - How Much Do We Communicate? Nonverbal Skills
  • Group Activity, Messaging (Keep it Simple)
  • Break
  • Recap of Communication Skills Learned
  • Video
  • Group Activity with Verbal and Nonverbal Instructions Evaluations – Certificates
  • Adjourn

Fees

Roads Scholar and Road Master Courses:

  • $85 for city and county employees;
  • $95 for all others.

NOTE: Payment is required in advance, except employees of the Kentucky Transportation Cabinet