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Please note that payment for courses must be made at time of registration, with the exception of KYTC employees. Cancellations must be made 3 days in advance of your scheduled date in order to receive a refund. Persons arriving more than 15 minutes late to class will not be admitted. Also, out of respect for other students and in consideration of the importance of the information being taught, persons missing more than 15 minutes of the training during the day or leaving more than 15 minutes early at the end of the day, will not receive credit for the course. Thank you for your cooperation.
Customer Service
Roads
Scholar Optional
Purpose
Quality customer service should be the norm, not the exception. Giving
exceptional customer service is a learned skill and this workshop teaches
customer service techniques that will benefit all areas. It presents examples
from real life experiences both inside state government and in the private
sector.
Objective
This course will provide a better understanding of what is quality customer
service.
You will learn to:
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Deal
with angry customers and deal with complaints |
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Defuse
unhappy customers -- 10 keys |
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Keep
it positive |
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Avoid
"trouble words" |
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Identify
expectations of customers |
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Know
the communication styles that work best with customers |
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Send
the right message to the customer |
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Improve
telephone skills |
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Understand
the customers' needs |
Who Should Attend
Roads Scholar courses are designed to provide governmental
roadway maintenance workers the basic knowledge necessary to safely and
efficiently maintain Kentucky's highways. These classes are open to local and
state governmental employees, private industry, the general public and anyone
regardless of job assignment with interest in learning more about maintaining
roads and streets.
Registration
& Fee
The fee to attend this class is $80 for city and county
employees and $90 for all others. The fee includes breaks, lunch and materials.
Class size is limited to 35-40 persons, so please register early. State
employees wishing to register for this course should contact their District
Training Coordinator. All state registrations must come to us
from the Training Coordinators. All
others may register by clicking on the registration link below or by calling
800-432-0719.
Class Dates & Locations
 Click
here for ADDITIONAL information you need to know
register
online
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